Acceptance of Terms
By accessing and using the Xuanan Lighting website and services, you accept and agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or services.
Products and Services
Xuanan Lighting specializes in LED lighting products including strip lights, pixel lights, chain lights, festoon bulbs, rotomolded furniture, and custom LED solutions. All products are designed for commercial and professional applications.
Orders and Pricing
Quotations
Product prices are provided upon request based on specific requirements, quantities, and configurations. Quotations are valid for 30 days unless otherwise specified.
Minimum Order Quantities
Some products may have minimum order quantity (MOQ) requirements. MOQ varies by product type and will be specified in your quotation.
Payment Terms
Standard payment terms are 30% deposit upon order confirmation and 70% balance before shipment. Custom payment arrangements may be available for established customers.
Shipping and Delivery
Lead Time
Standard products typically ship within 3-7 business days. Custom products require 10-20 business days depending on complexity and order quantity.
Shipping Methods
We offer various shipping options including express courier (DHL, FedEx, UPS), air freight, and sea freight. Shipping costs and delivery times vary by destination and method.
Risk of Loss
Risk of loss passes to the buyer upon delivery to the carrier. We recommend purchasing shipping insurance for valuable shipments.
Product Warranty
Xuanan Lighting provides warranty coverage as follows:
- Standard LED products: 2-3 years warranty from date of purchase
- Custom products: Warranty terms specified in individual agreements
- Warranty covers manufacturing defects under normal use conditions
- Warranty does not cover damage from misuse, improper installation, or unauthorized modifications
Returns and Exchanges
Return policies apply under the following conditions:
- Defective products may be returned within 30 days of receipt
- Custom-made products cannot be returned unless defective
- Return shipping costs are the responsibility of the buyer unless the return is due to our error
- All returns require prior authorization from our customer service team
Intellectual Property
All content on this website, including product images, descriptions, logos, and technical documentation, is the property of Xuanan Lighting and protected by intellectual property laws. Unauthorized use is prohibited.
Limitation of Liability
Xuanan Lighting shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or business interruption
- Damages exceeding the purchase price of the product
Force Majeure
We are not liable for delays or failures in performance resulting from circumstances beyond our reasonable control, including natural disasters, war, government actions, or supply chain disruptions.
Governing Law
These Terms of Service are governed by the laws of the People's Republic of China. Any disputes shall be resolved through good faith negotiation, or if necessary, through arbitration in Shenzhen, China.
Modifications to Terms
We reserve the right to modify these Terms of Service at any time. Changes become effective immediately upon posting to the website. Continued use of our services constitutes acceptance of modified terms.
Contact Information
For questions about these Terms of Service, please contact us:
- Email: elisa@xuananlighting.com
- Phone: +86-180-2584-3954
- Address: Shiyan Street, Baoan District, Shenzhen, 518108, China
- Business Hours: Monday-Friday, 9:00 AM - 6:00 PM (GMT+8)